Crisis Management for a Hospitality Company

Client: LuxuryStay Hotels, an international hotel chain.

Challenge: During the recession, LuxuryStay Hotels faced massive layoffs, reduced operations, and uncertainty among remaining employees. The company needed to navigate these challenges while maintaining employee morale and preparing for future recovery.

Solution: The HR agency assisted LuxuryStay Hotels in developing a crisis management plan that included clear communication strategies, mental health support for employees, and a phased approach to rehiring as business conditions improved. They also helped implement a temporary furlough program to retain as many employees as possible.

Outcome: The hotel chain successfully retained 60% of its workforce through furloughs rather than layoffs. Employee morale was maintained through regular communication and support, and the company was able to quickly ramp up operations as travel restrictions lifted, leading to a faster recovery than anticipated.